AD PLUS DIGITAL

1. Introduction

Welcome to AD PLUS DIGITAL. We operate as an authorized Common Service Centre (CSC) in Tezpur, Assam. This policy specifically outlines how we collect, use, and protect your personal information when you communicate with us via our website, in person, or through WhatsApp Business Messaging.

2. Information Collected via WhatsApp

When you interact with our official WhatsApp Business account to request digital services, we may collect:

• Your WhatsApp profile name and phone number.
• Messages, queries, and customer support requests.
• Images or PDF documents (such as Aadhaar, PAN, or educational certificates) that you voluntarily send to us for the purpose of processing your government or utility applications.

3. How We Use and Share Your Data

We use the documents and details you provide strictly to execute the services you have requested (e.g., applying for state certificates, updating IDs, or making utility payments). We do not sell, rent, or trade your personal data. Your data is only shared with official government portals (such as Assam e-District or UIDAI) necessary to complete your specific application.

4. Data Retention & Deletion (Your Rights)

We retain your application documents on our local systems only for as long as required to process your request or resolve any immediate service queries. Once a service is completed, temporary files sent via WhatsApp are routinely cleared.

How to request data deletion:

If you wish to have your conversation history or submitted documents deleted from our business systems immediately, you can:

• Send a message stating "DELETE MY DATA" directly to our WhatsApp Business number (+91-9706848871).
• Visit our center in Tezpur to request manual deletion of your files.

5. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at: